TERMS AND CONDITIONS

1. DELIVERY TIME
The EGI Security’s products are normally delivered in Your Country within 15 working days from the date of the payment.
EGI Security will be not responsible for losses, thefth, courier’s delays due to natural disasters, political unrests, strikes and custom’s inspections.
EGI Security is not responsible for seizures by Local Customs. Some of the items shown in our catalog or website may not be sold or used in some Countries. Please check carefully your Country's Rules before buying.

2.TERMS OF SALE
All products are brand new and come with full factory warrantee (unless specified or stated otherwise).
We want you to be completely satisfied with your purchase.
Defective returns: You may return defective items to us within 30 days for exchange (less shipping charges).
After 30 days the manufacturer's warrantee will apply.
Non-defective returns (only for Europe): You may return non-defective merchandise for full refund within 5 business days from the date of purchase (less shipping charges).
All exchanged/returned merchandise must be in its original factory condition including boxes, manuals, adapters, packing materials and warranty card (not filled out) and any other accessories. You must obtain a request authorization number from us at info@egisecurity.com before any merchandise is returned.
Any product returned without an RMA# issued by EGI Security will be refused and sent back to the buyer.
Refunds for any reason will not be honored and the warrantee will be voided if the product returned is altered/modified in any way, (e.g. cut cable, wrong power supply, painted over, etc.).

PLEASE NOTE: customers have to check attentively the integrity of the packages and the contents of them when receiving the goods and have to open the parcels in presence of the Courier before accepting them, otherwise EGI Security shall not give any refund for losses or theft. Special anti-tamper seals and tapes are used by EGI Security in its parcels.